One of the superior law enforcement agencies in UAE realized the need to digitally transform its operations in light of the increasing dependence of its users on digital platforms. The objective was to engineer a barrier-free connection between our client and its customers through digital channels of their choice. Techvista Systems implemented a Digital Customer Experience Management Platform built on Microsoft Dynamics 365 Customer Engagement to improve the user experience of our client’s target audience. Our client opted for the hybrid implementation model to engage maximum customers and resolve their concerns and we were successful in doing so. 

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