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27th Sep 2022

A public transportation authority upgrades its CRM

Our client, the public roads and transport management institution, found it difficult to augment its efficiency in managing its operations and delivering better user experiences at the same time. The client also wanted to maintain a real-time track of all its operations across UAE. Moreover, security concerns were also raised by the client that needed to be addressed at the earliest to combat the cyber-attacks on its legacy systems. Techvista Systems took the job to instantly resolve our client’s concerns. We upgraded the client’s Case Management and CRM Portal with the latest Microsoft Dynamics 365 suite by replacing the older version – Dynamics 2011. Our highly responsive digital solutions helped the client leverage a 360-degree view of the operational activities of its stakeholders and oversee an efficient query resolution system with no third-party involvement. 

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